IGNOU Helpline Number – Complete Contact Details for Student Support (2025)
The Indira Gandhi National Open University (IGNOU) is one of the largest distance learning universities in the world, with millions of enrolled students. Given the vast student base, IGNOU offers various helpline numbers, email support, and grievance portals to address queries related to admissions, assignments, study materials, results, ID cards, and degree certificates.
In this blog post, we provide you with the latest IGNOU helpline numbers (2025), categorized by Central Support, Regional Centres, and Grievance Redressal Platforms, to help you get your concerns resolved quickly.
📞 IGNOU Central Helpline Numbers (Headquarters)
If you are facing general issues related to your admission, course details, exam, ID card, or assignment status, you can contact the IGNOU Student Service Centre (SSC) or Centralised Student Registration Cell (CSRC).
| Department | Helpline Number | Email Address |
|---|---|---|
| IGNOU Telephone Exchange | 011-29571000 | — |
| Student Service Centre (SSC) | 011-29572513, 29572514 | ssc@ignou.ac.in |
| Centralised Student Registration Cell | 011-29571301, 29571528 | csrc@ignou.ac.in |
| General Inquiry | 011-29533870, 29533869 | registrarsrd@ignou.ac.in |
📝 These helpline numbers are active during working hours (Monday to Friday, 10 AM to 5 PM, excluding national holidays).
🗂️ Types of Queries Handled by Central Helpline
You can contact the central helpline for the following issues:
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Admission status or confirmation
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Re-registration and fee payment queries
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Non-receipt of study materials
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Assignment and project guidance
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Exam form submission or hall ticket issues
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IGNOU ID card not generated or downloaded
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Degree or certificate-related queries
🏢 IGNOU Regional Centre Helpline Numbers (State-Wise)
In addition to the central support, IGNOU has 56+ Regional Centres (RCs) across India, each with dedicated helpline numbers and email addresses. You should contact your assigned Regional Centre for localized queries like:
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Assignment submission guidelines
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Exam centre allocation
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Practical and counselling schedules
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Study material delays
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Degree collection from regional office
Here are a few popular Regional Centre contact details:
| Regional Centre | Phone Number(s) | Email Address |
|---|---|---|
| Delhi-1 (RC 07) | 011-29571322, 29571324 | rcdelhi1@ignou.ac.in |
| Delhi-2 (RC 29) | 011-29572958, 29571527 | rcdelhi2@ignou.ac.in |
| Delhi-3 (RC 38) | 011-29572745 | rcdelhi3@ignou.ac.in |
| Kolkata (RC 28) | 033-23349850, 23347576 | rckolkata@ignou.ac.in |
| Patna (RC 05) | 0612-2365039, 8521919590 | rcpatna@ignou.ac.in |
| Lucknow (RC 27) | 0522-2442832, 2441417 | rclucknow@ignou.ac.in |
| Bhopal (RC 15) | 0755-2578455 | rcbhopal@ignou.ac.in |
| Mumbai (RC 49) | 022-25923159 | rcmumbai@ignou.ac.in |
🔎 You can find the full list of regional contacts on www.ignou.ac.in > Regional Centres.
🛠️ IGNOU Grievance Redressal – iGRAM Portal
If your problem is not resolved through helpline numbers, you can raise a formal complaint using IGNOU’s iGRAM portal (Online Grievance Redressal System).
Steps to Use iGRAM:
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Visit: http://igram.ignou.ac.in
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Click on “Register Grievance”
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Fill in your Enrollment Number, Programme Code, and Contact Details
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Write your complaint clearly and submit
✅ You will receive a Grievance Number to track the status of your complaint.
Grievance Email Support:
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General Grievance: sedgrievance@ignou.ac.in
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Exam-related Grievance: termendexam@ignou.ac.in
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Assignment Delay: assignment@ignou.ac.in
💻 Other Useful IGNOU Contact Pages
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Official Website: www.ignou.ac.in
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Admission Portal: https://ignouadmission.samarth.edu.in
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Student Login (Dashboard): https://studentservices.ignou.ac.in
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Convocation Support: https://sedservices.ignou.ac.in/convocation
✅ Tips While Contacting IGNOU Helpline
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Always keep your Enrollment Number and Program Code ready.
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Call during official working hours (Mon–Fri, 10 AM–5 PM).
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Mention the region, course, and issue clearly when emailing.
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Be patient as IGNOU handles a large volume of queries daily.
📌 Final Words
The IGNOU Helpline Numbers and Email Support are essential resources for every student, especially those pursuing distance learning. Whether you have questions about your ID card, assignment, results, or degree – IGNOU offers multiple platforms to help you.
For quick resolutions, try contacting your Regional Centre first, and escalate to central support or iGRAM if the issue persists.
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